Apr. 19th, 2009

jennyaxe: Photo in black and white. I'm in profile, looking to the left, with a calm and content half-smile. (Default)
Friday morning I decided to play a little on the French server I sometimes use. So I started WoW with the French language pack. This was early in the morning and apparently I hadn't had enough coffee yet, because my brain decided that since the interface was in French I must already be on the French realm. I promptly deleted the death knight toon, as I'd planned to redo the starting quests which are always fun.

That's when I realised I hadn't actually changed realm. I'd deleted my level 72 death knight - the one with nearly 500 gold and nearly 400 in engineering (and let me tell you, levelling engineering really isn't fun!).

I posted an in-game support request, basically telling them that I'd been a complete idiot and deleted the wrong character. And today when I logged in, there she was again.

This is precisely the sort of customer support issue that they could have just ignored - it was all my own fault for deleting the character (for those of you who don't know, you actually get a confirmation box where you have to type DELETE (or, in this case, EFFACER)) and they could have told me so. But they do seem to really want to have happy customers. I'm certainly happy with them right now!

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jennyaxe: Photo in black and white. I'm in profile, looking to the left, with a calm and content half-smile. (Default)
jennyaxe

November 2016

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